Frequently Asked Questions
My Order Won’t Go Through. What Gives?
you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click “place order” once to avoid multiple charges to your payment method.
If you continue to recieve an error message, please contact our customer service team at: (323)-391-1117 Monday - Friday 10AM - 5pm PST.

Saturday 10AM - 3PM PST
(please note that phones are not available on Saturday, please send inquires via email or chat. Thank You!)
I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
I Need to Change Something On My Order. What Should I Do?
If you need to change or cancel your order, please contact our customer service team immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I’m Unsure About a Size Or Have A Fit Question. How Do I Find this Info?
Please see our Size Chart for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please contact our customer service team.
The Style I Want is Out of Stock? What Should I do?
New Mu can sell out quickly but there is a chance that we could get more in the future. To sign up to be notified if an item is restocked:

1. Click “Can’t Find Your Size?” on the product page (please note that if this link does not appear on the page, we probably do not have plans to restock this item at this time – however, check back as our plans may have changed!).
2. Select the size you would like
3. Enter your email address
4. Click the “Submit” button.
5. Voila! We’ll send you an email if we get more in!
Why Was My Order Canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
I Have An Online Store Credit. How Do I Use It?
To use an online store credit, sign into your ShowMeYourMumu account; on the account dashboard click on “view store credit balance” to view available store credit. Upon checking out, in the list of payment types if a store credit balance exist it will appear as a payment option on the checkout page. Select this option to apply a store credit to your order. Note: If you would like to return your items for store credit, you will not be charged the $6.99 return shipping fee.
I Received a ShowMeYourMumu Gift Card. How Do I Use it?
1. Click on “Mumu Tote” in the upper right hand corner of the site.
2. Enter your gift card number and PIN in the field inder “Gift Card”.
3. Click “Submit”.
4. The gift card amount will be deducted from your order total.
Do You Have Any Store Locations?
Here is a list of retailers that currently carry ShowMeYourMumu!