SHIPPING & RETURNS
❋ All orders are eligible for a full refund within 14 days of receiving your package to our Mumu Online Returns department.
❋ All sale items, jewelry purchases & Mu Finds are FINAL SALE and cannot be returned!
❋ Must be returned within 2 weeks (14 days) from receiving your order
❋ Items must have all tags attached.
❋ Items must not be worn or altered.
❋ Be sure to include original packaging and fill out the Return Form with all necessary information.
❋ Final sale items, Jewelry, Mu Finds & international orders may NOT be returned.
❋ Please allow up to 3 weeks for our team to process your return.
❋ If any items do not meet the above requirements, you will be contacted and the items will be returned to you. Please contact our customer service if you have any questions about your return: email@example.com.
❋ Please try on over underwear for sanitary reasons. Do not remove protective liner.
❋ If the protective liner has been removed we are unable to accept your return.
❋ Orders placed before 2pm PST are processed and shipped Monday - Friday. (Please note: Orders may take up to 1 full business to process before they are shipped)
❋ Most in-stock items will arrive on your doorstep 3-5 business days after receipt of your order.
❋ We offer FREE standard shipping for domestic orders over $100.
❋ All domestic orders under $100 are shipped via USPS for $6.99 flat rate.
❋ For faster delivery, we offer UPS 2nd Day Air for $29.99 flat rate. Orders will arrive in 2 business days! (Please note: Orders must be received by 2pm PST, Monday – Friday)
❋ We offer international shipping for a flat rate of $29.99.
❋ All international orders will arrive on your doorstep 7-14 business days after receipt of your order.
❋ All international orders are final sale
❋ The prices listed on our website are in US dollars and you will be charged in US dollars. Your bank will determine the exchange rate.
International Taxes & Duties
❋ International orders are shipped duties and taxes unpaid. Customs and import duties, fees, and taxes are the customer's responsibility.
❋ All transactions submitted to use are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. ShowMeYourMumu is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
❋ If you would like to return your items for store credit, you will not be charged the $6.99 return shipping fee.
❋ If an item in our collection is marked down, please contact us within 14 days from the date of your order for a one-time price adjustment. We are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied to orders placed before the promotion was activated. Refunds will be applied back to the original form of payment.
❋ Please fill out the Return Form located in your Mu package.
❋ Complete the top portion of the USPS return label with your name, address, and zip code.
❋ Peel the label from its backing and attach it to the outside of your return package.
❋ To ship your package, please take it to any USPS counter or drop it off in a mailbox.
❋ If you are returning your Mu for a refund using the enclosed USPS label, $6.99 will be deducted from your refund.
❋ If you are returning your Mu for store credit, you will not be charged the $6.99 return shipping fee.
❋ If not using our shipping label provided, please ship to the below address using any method of your choice:
Mumu Online Returns
5524 Alcoa Ave
Vernon, CA 90058
Please allow 3-4 weeks, from the time you mailed us your package for us to receive and process your return.
Please do not hesitate to contact customer service if you have any questions regarding your return!
PHONE: 323-391-1117 (Monday - Friday 10am-5pm PST)
EMAIL: firstname.lastname@example.org for general questions
EMAIL: email@example.com for questions about your return
EMAIL: firstname.lastname@example.org for questions about Mumu Weddings bridesmaids dresses