We are sorry your Mumu did not work out. Don’t stress we accept returns within (14) days of when your order was received. Please read the following return restrictions, we promise that we tried to make them as fair as possible! Thanks!
- All sale items, jewelry purchases & Mu Finds are FINAL SALE and cannot be returned!
- Items must have all tags attached.
- Returned items must not be worn or altered.
- Items returned in worn condition may be subject to a $45 restocking fee.
- If items are in poor or damaged condition they will be returned to the customer.
- Be sure to include original packaging and fill out the return Form with all necessary information.
- All eligible items must be returned within 2 weeks (14 days) from receiving your order.
- We are sorry to inform that we do not currently offer exchanges. If you are looking to order another item we recommend you place a separate order.
If any items do not meet the above requirements, you will be contacted and the items will be returned to you. Please contact our customer service team if you have any questions about your return:
Refund and Processing
- Please note the return process may take up to 3 weeks.
- Refunds will be credited back to your original method of payment, and will post approximately 7-10 days after the date of processing. Most returns will process in 2-3 weeks. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We appreciate your patience!
- If you are returning your Mu for a refund using the enclosed USPS label, $6.99 will be deducted from your refund.
- If you are ruturning your Mu for store credit, you will not be charged the $6.99 return shipping fee.
- Be sure to include original packaging and fill out the return form with all necessary information.
- If not using our shipping label provided, pleaes ship to the address below using the shipping method of your choice.
Mumu Online Returns
5524 Alcoa Ave
Vernon, CA 90058
5524 Alcoa Ave
Vernon, CA 90058
To use an online store credit, sign into your ShowMeYourMumu account; on the account dashboard click on “view store credit balance” to view available store credit. Upon checking out, in the list of payment types if a store credit balance exist it will appear as a payment option on the checkout page. Select this option to apply a store credit to your order. Note: If you would like to return your items for store credit, you will not be charged the $6.99 return shipping fee.
- Any purchase that exceeds the value of online store credit will require an additional payment method for the remaining balance.
- Online Store credit never expires.
- Online Store Credit cannot be transferred to another person or account.
- Online Store Credit can only be used online at our website, www.showmeyourmumu.com.
Please be kind to fellow Mumu lovers and try on over underwear for sanitary reasons. Do not remove protective liner. If the protective liner has been removed we will not accept your return.
Returning International Orders
All international orders are final sale and cannot be returned.